1. How to place an order?

Browse our website for products, select your preferred style and size, and click the “Add to Cart” button. After making your selections, proceed to your cart and follow the prompts to fill in your shipping information and payment method to complete your order.

  1. What payment methods are available?

We accept various payment methods, including credit cards, debit cards, and third-party payment platforms (such as PayPal). Please select your preferred payment method at checkout.

  1. How long will it take to receive my order?

Order processing typically takes 1-3 business days. Delivery time depends on your location and the chosen shipping method. You will receive a confirmation email with tracking information after shipment.

  1. How to request a return or exchange?

If you are not satisfied with your purchase, you can request a return or exchange within 30 days of receiving the item. Please ensure the item is unworn and in its original packaging. Please visit our return and exchange policy page for detailed procedures.

  1. How to receive promotional information and coupons?

You can subscribe to our email list to receive the latest promotions, special offers, and new product notifications. We will also post relevant information on our website homepage and social media.

  1. How to change or cancel an order?

If you need to change or cancel your order, please contact our customer support as soon as possible (by email or phone). Please note that we cannot change or cancel orders after shipment.

  1. What if I forget my password?

On the login page, click the “Forgot Password?” link, enter your registered email address, and we will send you a link and instructions to reset your password.

  1. Are the items shown on the website in stock?

We strive to maintain accurate inventory information, but due to real-time updates, some items may be out of stock. We will notify you promptly if the selected item is out of stock when you place your order.

  1. Are your items suitable for me?

We provide detailed size charts and product descriptions to help you choose the right style and size. If you are still unsure, please contact customer support for advice.

  1. How to contact customer service?

You can contact us through the following methods:

Email: support@coninexllc.icu
Phone: (339) 399-3356
Our customer service team will get back to you as soon as possible.

If you have any further questions, please feel free to contact us; we are happy to assist you!